HOW TO MAIL IN YOUR REPAIRS

1 Go fill out our short order form.
2 Print (or write) information and attach to your system.
3 Mail in with Tracking number

We will email you when item received, and call you for payment after it is successfully repaired! No fix no pay!

STORE HOURS

Mon-Sat 10:00AM - 7:00PM
Sundays: closed!

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Wholesale (Apple) Mail-In Repair Service

Getting your system repaired is fast & easy using our nationwide mail in service.

Please note that this is instructions for Online Mail-In order only. For local customer, no appointment needed, we open 6 days a week.

Whether you are a student, own a business, or a small apple repair center, we offer fast and guaranteed repairs. We don't collect payment until your repair is successful. Just fill out a short form, then mail it to us with a tracking number, it's that simple.

Prices

Diagnostics Only

$49.99credited toward repair

  • Any MacBook
  • Tech Support
  • Full diagnostics
  • Stress testing
  • Free return shipping

  • -
  • -

Non-Retina models

$149.99flat rate repair

  • Air, Pro, Non-Retina
  • 3 month warranty
  • No fix no pay
  • Full diagnostics
  • Free return shipping

  • Tech Support
  • -

Retina

$179.99flat rate repair

  • Retina Models
  • 3 month warranty
  • No fix no pay
  • Full diagnostics
  • Free return shipping

  • Tech Support

EXPRESS REPAIR

$49.99extra

  • All models
  • 24-48 hour turn-around
  • Free Priority Shipping
  • Manager's update

  • Tech Support
What We Fix:
  • Liquid Damage
  • No Power
  • No Video
  • No Wi-Fi
  • Freezing
  • Shutting Down
  • Overheating
  • Etc. The list goes on. If you have a particular problem and are unsure if we can fix it, email us!

We offer 2-4 day turnaround time for initial diagnostics, which checks for problems and possibly even repair the problem. Please note: Some jobs will require more labor and can take up to 2 weeks to complete. 24-48 Hour priority service is also available upon request. If at any time you have any questions or concerns, or just want to check in on the status of your repair, please feel free to contact us (email/text/call) whichever you prefer.

If in any case we cannot fix the problem, we will contact you via email or phone. If you have made previous payment, you will then be refunded, minus $20 for return shipping. As an alternative, we have replacement logicboard at discounts.

This repair service only covers the logic board. It includes the replacement components within the logic board. This low cost repair is for non-tampered laptops only. If your laptop has been tampered with, there will be an extra $50 diagnostics fee that is not refundable, even if repairs are not successful. (Due to the nature of laptop repaired unsuccessfully by previous technicians)

Considered Tampered:
  • Repairs were previously attempted
  • Logic Board has been washed with chemicals
  • Components are missing from the board
Not Considered Tampered:
  • Opened bottom panel to take a look, or dry from water damage
  • Removing the Hard Drive or RAM

Disclaimer: We handle your data very carefully, however, if you have important or sensitive data that you cannot afford to lose, please remove your hard drive before sending in your system. You can also securely back it up before shipping your system to us. We are not liable for lost data.

This service does not cover the following:
  • Dead battery and AC power adapter
  • Defective CPU and Memory
  • Defective Hard Drives and CD/DVD ROMs
  • Cracked LCD/LED screens
  • Defective keyboard and trackpads

Please note: If keyboards, trackpads, speakers, LCD cables and other major parts (parts that cannot be repaired) need to be replaced, we will contact you before attempting any repairs.

After filling out online form:
  1. Print our online form or write us a quick note that includes your name, phone number, email address, full address to ship back to, and a brief description of what is wrong with the laptop. This note will need to be included with the laptop when you ship it to us.
  2. Securely package your laptop without the AC adapter and make sure that it will be secured from dents and drops during transit. Please send only your laptop. We will not be liable for anything else that is included with system, such as chargers, or special boxes.
  3. Ship the item to us using your preferred carrier (UPS, FedEx, USPS, etc.) Make sure to insure the package as well. We will not be liable for packages that were damaged because they were poorly packaged, or for packages that were lost in transit.
  4. Upon its arrival, we will run diagnostics on your laptop and will perform the necessary repairs. If there are any problems, we will contact you before taking action. Once the repairs are completed, we will stress test your laptop using "Apple Service Diagnostics". We will test and retest your laptop to ensure that there will be no further problems.
  5. We will then package and ship the item back safely to you. Return shipping on us!

We look forward to serving you!

We are a team of professional technicians with years of experience in the tech industry. Located in the heart of Silicon Valley, we are on the cutting-edge of innovation and our professional repairs reflect this quality. A step above the competition, we are approaching 10 years of experience since our first MacBook repair. Our team is equipped with cutting-edge, professional equipment to ensure that repairs are successful time after time. Trust us to have the experience, the parts, and most importantly, the knowledge to repair your MacBook Pro. We are BBB certified! We have a reputation to protect, and we are on Yelp. Check us out! Your satisfaction is our number one priority.

We have the best warranty. All repairs comes with 90 days warranty on parts and labor, not only we stand by our work, but we also gladly help you with any other issues you have with your device. Do not hesitate to let us know. Our database of more than 10,000 satisfied customers continue to come back to us for all electronics needs.

To maintain low prices and high quality services, we ask that you text our hotline for support or questions @ 408.837.1640. If you prefer to call, you are welcome to call our store at 408.258.8800 and speak to a frontdesk staff or live technicians

Thank you for being a part of our success.

Please click here to fill out our simple online order form and attach it to your system and mail it into us with a tracking number. Our automated system will handle the rest. We notify you by email and text message when we receive your system, start the job, finish the job, and if there are any issues.

Items Shipping rates
iPhone or iPod $5.75 flat rate USPS with tracking.
Small cables & parts $2.75 first class envelopes
Small Laptops & Netbooks $12.95 flat rate USPS
Medium to large laptops $18.75 flat rate USPS
Small to medium containers USPS ground shipping
Large containers Please contact us for shipping info
State/Country Shipping rates
All states See above pricing
Alaska & Hawaii & Canada Shipping cost might increase by 50%
Other countries Please contact us for shipping quotes.

In the case we are not able to repair your logicboard, we have the option to replace at very low cost. We also allow trade in for different/newer models for a flat fee. A manager will reach out to you if you have any questions regarding your options.

We offer bulk repair for independent repair shop nation wide. Contact us for more info

Items Shipping rates
Small to medium containers USPS ground shipping
Large containers Please contact us for shipping info
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